Unlock Your Digital Potential
> Establish Your Digital Ops Team
> Prioritize Your Digital Projects
> Execute More Effectively
> Digitize Processes
> Digitize Interactions
> Digitize Your Knowledgebase
> Start with a Small Team
> Give them a Challenge
> Create a B2B Startup
Individuals Learn, Apply and Practice work routines that result in improved collaborative skills, more job satisfaction, and improved work performance.
Teams at work Learn, Apply and Practice routines that result in more creativity. collaboration and success at project and campaign level.
Teams at work taking effective action at task level determines outcomes at project and organization level.
Build your Own Digital Center of Excellence
Digital operations is a digital workspace where all projects are run through the customer lens where "deciders", "influencers", "experts" and "workers" co-create together and re-imagine current operating model.
- Campaign Management
- Content Management
- Channel Management
- Process Optimization
- Change Management
- Growth Hacking
- Information Management
- Transaction Management
- Product Data Management
- Customer Data Management
- Company Data Management
- Dashboards and Reports
- Brand Creation
- Collateral Development
- User Interface Design
- User Experience Design
- Branding Guidelines
- Creative Asset Storage & Retrieval
- Technical Support
- Software Integration
- Feature development
- Custom Mobile Apps
- Custom Web Portals
- Software Lifecycle Management
- Micro-learning at task level.
- Micro-coaching at “interaction level”.
- Process training at task level
- “People to People” processes
- “People to Process" processes
- Governance Processes
- Executive briefings
- Strategic Guidance
- Tactical oversight at project level
Establish a Digital Ops Team...
with a Clear Mission and Objectives
Write a Team Purpose and Charter Document and get buy-in from the team members and leadership team
Identify project team and write down role of each team member.
Define how success will be measured
Conflicts and Stressors
Identify areas of “conflict and stress” and discuss over Zoom conversations in groups and one on one.
Learn, Apply, Practice Cycles
Run LAPs (Learn, Apply, Practice) and execute on tasks, eliminate waste and improve performance.
Objectives and Key Results
Use “Balanced Scorecard” and Objectives and Key results to guide all activities.
Develop Competencies in Digital Areas of Focus
Strategy & Objectives
Yearly review of digital strategy and objectives
Projects & Teams
Quarterly review of projects and teams
Content & Marketing
Monthly review of content and marketing campaigns
Traction & Outcomes
Monthly review of effort leading and trailing metrics
Analysis & Reports
Weekly review of analytics and reports
Insights & Activities
Weekly review of insights from KPIs
Do It With Our Help
Our membership model is project, oriented and allows for optimal balance of what must be kept in-house and what must be out-sourced.
Projects clarify our vision and create a learning and doing environment.
Principles guide us and keep us headed in the right direction.
Progress that's visible keeps us motivated.
Accelerate your Digital Transformation
Next Generation Operating Model for the Digital World
- Digitize customer experience and operational processes.
- Introduce thoughtful automation to replace manual effort.
- Learn the art of micro-outsourcing and micro-learning.
- Create analytics that facilitate decisions.
- Adopt lean practices to minimize waste.
Frequently Asked Questions
What's "Digital Ops"?
We have classified Digital Ops in four categories.
We believe all companies have to become digital companies. Digital Operations and IT Operations are NOT the same. The activities commonly referred to as digital typically sit outside of traditional silos of sales, marketing, finance and IT.
Why a membership model?
We have learned through our experience that outcomes at project level are determined by certain variables which are:
There must be a compelling project that everyone cares about.
Management and project teams must be on the same page.
Project success must help the company grow, improve productivity or reduce effort.
All this happens overtime where technology stacks are optimized, team members trained so most of the day to day work can be done by the internal team. Membership model allows both sides to stay engaged in a way that ensures digital success.
What types of B2B businesses have you worked with in the past?
We have produced turnarounds for multiple $10M+ companies in numerous verticals including Industrial Wholesale, Uniform Manufacturing, Publishing, Printing, Plastics and Machinery Manufacturing, Fulfillment and Software Development and Integrations. We understand what challenges B2B businesses face and how best to help them overcome those challenges. We created unique engagement models for complicated projects. Our customers were able to compete with much bigger players with technology enablement with our help. There were projects no other software company was willing to take on or wanted millions of dollars to initiate. We took upfront risk and delivered results. Here are a few examples:
A custom app for a company that architects school and university buildings
A helicopter configurator for a helicopter customization company
Database driven directory publishing platform project for a publishing company
A databases driven catalog for an industrial wholesale distribution company.
A product information management systems for a Wholesale distribution company
Government contract ordering platform for a uniform manufacturing company with complex workflows
Multiple ERP implementation projects
Custom B2B Shopping Cart Projects
Credit Card Processing Application
NetSuite Integration with Procurement Systems
Project and campaign level execution for a B2B industrial distributor where we work with their internal team and execute on high impact tasks in unison with the internal team.
What are your core competencies?
- Combining custom blends of "soft strategies" (people and leadership) and "hard processes" (technology stacks) designed to achieve sustainable, scalable growth.
- Acquiring deep knowledge in ALL key areas of business (Finance, Marketing, Sales, Operations, IT, Supply Chain and Logistics) by letting data guide us to make better decisions.
- Assembling and training internal and external teams and focusing them on high impact projects.
How do you price your services?
We charge membership fees based on your needs and internal resources. We feel that current B2B Digital Agency Model is broken. There is no incentive for the agency to transfer the knowledge to your internal team. They create a black box on their side and execute on tasks that can easily be done by your own team. We feel that all businesses are digital businesses now and acquiring digital expertise inhouse would be a key to their survival.